Privacy Policy — Your Data at 99ab

1. Who We Are

99ab operates the online casino and sports betting platform available at 99ab.pw. References to "99ab", "we", "us" or "our" in this Privacy Policy refer to the operator of the 99ab platform. We are the data controller responsible for the personal information you provide when you register and use our services.

Our platform is designed specifically for Pakistan players and all PKR transactions, account data and player records are managed in accordance with this policy. If you have questions about how your data is handled, you can reach our support team at any time using the contact details provided at the bottom of this page.

2. Data We Collect

99ab collects personal information from you in several ways — directly when you register or use the platform, automatically through your device and browser, and occasionally through third-party payment providers you use to deposit or withdraw PKR.

Information you provide directly:

• Full name and date of birth (required for age verification).
• Email address and mobile phone number.
• Account username and password (stored in encrypted form).
• Payment information including your JazzCash number, Easypaisa number, Raast-linked bank account details or card information as applicable.
• Identity verification documents if requested during account review or withdrawal processing.
• Any communications you send to our support team.

Information collected automatically:

• Device information including device type, operating system and browser version.
• IP address and approximate geographic location.
• Session data including pages visited, time spent on each page and interactions with games or betting markets.
• Cookie and tracking data as described in the Cookies section of this policy.
• Game history, bet history and transaction records generated through your use of the platform.

3. How We Use Your Data

The personal data 99ab collects is used for specific, legitimate purposes related to operating the platform and providing services to Pakistan players. We do not use your data for any purpose beyond what is described below without your explicit consent.

• Account management: To create, maintain and secure your 99ab account, verify your identity and process your login.
• Payment processing: To process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported methods.
• Customer support: To respond to your queries, resolve disputes and assist with account issues.
• Platform improvement: To understand how players use the platform — which games are popular, which features work well and where improvements can be made.
• Security and fraud prevention: To detect, investigate and prevent fraudulent activity, money laundering and any breach of our Terms and Conditions.
• Responsible gaming: To monitor gaming activity and reach out where patterns suggest a player may need support. Visit our Responsible Gaming page for more information.
• Marketing communications: To send you information about promotions, new games and platform updates — only where you have opted in. You can opt out at any time.
• Legal compliance: To meet any applicable legal obligations and respond to lawful requests from authorities where required.

99ab will not make automated decisions that significantly affect you based solely on profiling of your personal data without providing you with a means to contest that decision.

4. Payments & Financial Data

All PKR payment transactions on 99ab pass through secure payment gateways. When you deposit or withdraw using JazzCash, E asypaisa, Raast or bank transfer, the actual transaction is handled by the relevant payment provider using their own security protocols. 99ab receives confirmation of your transaction but does not store full card numbers, mobile wallet PINs or bank account passwords on its own servers.

Payment details you provide — such as your JazzCash mobile number or bank account for withdrawal purposes — are stored securely and used solely to process your transactions and return withdrawals to the correct account. These details are never shared with third parties for marketing or any non-transactional purpose.

Transaction records including deposit amounts, withdrawal requests, dates and payment methods are retained as part of your account history. These records may be used in dispute resolution or in response to a lawful request from a relevant authority.

5. Cookies & Tracking

99ab uses cookies and similar tracking technologies to provide a functional and personalised experience on the platform. A cookie is a small text file stored on your device by your browser when you visit our site. Cookies allow us to remember your preferences, keep your session active and understand how you interact with the platform.

Types of cookies we use:

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in while you navigate between pages. You cannot opt out of these without disabling the platform entirely.
• Analytics cookies: Help us understand which pages and games are most visited, how long sessions last and where players encounter issues. This data is aggregated and not linked to individual identities.
• Preference cookies: Remember your settings such as language preferences and display options so you do not need to reset them each visit.
• Marketing cookies: Used to track whether you arrived at 99ab via a promotional link and to measure the effectiveness of our campaigns. These only activate where you have given consent.

You can manage or disable cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use core platform features including logging in and accessing the cashier.

6. Third-Party Sharing

99ab does not sell your personal data to any third party. We may share limited data with trusted partners strictly for the purpose of operating the platform and fulfilling our obligations to you. Any third party we work with is required to handle your data securely and only for the specific purpose for which it was shared.

Categories of third parties we may share data with:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks — only the data necessary to process your specific transaction.
• Identity verification providers: Where we are required to verify your identity, we may use a third-party verification service. These providers receive only the data needed to complete the check.
• Analytics and technology providers: Services that help us run and improve the platform, operating under strict data processing agreements.
• Legal and regulatory authorities: Where we are required by law to disclose information, we will do so. We will notify you where permitted if such a request is made.

99ab will never share your personal data with advertisers, data brokers or unrelated businesses for their own marketing purposes.

7. Data Security

Protecting your personal data is a priority at 99ab. We use a combination of technical and organisational measures to keep your information secure against unauthorised access, disclosure, alteration or destruction.

• All data transmitted between your device and the 99ab platform is encrypted using TLS (Transport Layer Security).
• Account passwords are hashed using strong cryptographic algorithms and are never stored in readable form.
• Access to personal data within 99ab is restricted to staff who genuinely need it to do their job, and all staff are subject to confidentiality obligations.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• In the event of a data breach that affects your personal information, we will notify you and take immediate steps to contain and investigate the incident.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also have a role to play — keep your password strong, do not share your login details and contact support immediately if you suspect your account has been compromised.

8. Data Retention

99ab retains your personal data for as long as your account is active and for a reasonable period afterwards to meet legal, financial and operational obligations. Specifically:

• Account data is retained for the duration of your account and for a period after closure to allow for dispute resolution and compliance purposes.
• Transaction records including PKR deposits, withdrawals and bet history are retained for the period required by applicable financial record-keeping obligations.
• Communications with our support team are retained for a reasonable period to assist with follow-up queries and quality monitoring.
• Analytics and usage data that has been anonymised may be retained indefinitely as it no longer identifies you personally.

When personal data is no longer required, it is securely deleted or irreversibly anonymised. You may request earlier deletion of your data by contacting our support team, subject to any legal obligations that require us to retain certain records.

9. Your Rights

As a 99ab player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team and we will respond within a reasonable timeframe:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to correction: If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to deletion: You can ask us to delete your personal data. We will action this request where there is no legal or operational reason to retain it.
• Right to object to marketing: You can opt out of receiving promotional communications from 99ab at any time through your account settings or by contacting support.
• Right to data portability: You may request a structured, machine-readable copy of the personal data you have provided to 99ab.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a query or complaint is being resolved.

We will not charge you for handling data rights requests and will aim to respond within 30 days. If your request is complex or we receive a high volume, we will let you know and provide an extended timeframe.

10. Minors & Age Verification

99ab is strictly an adults-only platform. You must be at least 18 years of age to register and use any feature of the site, including casino games, live casino, cricket and PSL betting, and all other wagering products. We do not knowingly collect personal data from anyone under the age of 18.

If we have reason to believe that a registered account belongs to a minor, we will suspend the account immediately, conduct an age verification review and, if our suspicion is confirmed, close the account and return any deposited funds to the original payment method after deducting any bonuses applied.

If you are a parent or guardian and believe a minor has registered on 99ab using their own details or yours, please contact our support team immediately. We will investigate and act without delay. Please refer to the Responsible Gaming page for further guidance on keeping young people safe.

11. Policy Changes

99ab may update this Privacy Policy from time to time to reflect changes in our practices, the services we offer or applicable legal requirements. When we make material changes, we will notify registered players by email or through a visible notice on the platform before the changes take effect.

The date shown at the top of this page always reflects when the policy was last revised. We encourage you to review this page periodically so you remain informed about how your data is being handled. Your continued use of 99ab after any changes take effect constitutes your acceptance of the revised policy.

If you disagree with a change to this policy, you should stop using the platform and close your account before the revised policy takes effect. You can request closure through our support team.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how your personal data is being handled, please get in touch with the 99ab support team. We are available around the clock and our team is familiar with the needs of Pakistan players — including questions about PKR payments, JazzCash and Easypaisa account details and cricket or PSL-related account activity.

You can also find answers to common questions in our FAQ section, or review your rights and responsibilities in our Terms and Conditions.

For privacy-specific requests such as data access, correction or deletion, please include your registered email address and a brief description of your request when you contact us. We will acknowledge your request and aim to resolve it within 30 days.